Returns & Exchanges

At Nonna Lia, we take pride in the quality of our authentic Italian delicacies; however, due to the perishable nature of our food products, we offer resolutions for items that arrive damaged or incorrect. Please contact us within 24 hours of delivery to ensure we can maintain the highest standards of safety and satisfaction.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, carefully examine your package and its contents to ensure everything is in perfect condition and matches your order details.

• 2.
  Document Issues

  If you notice any damage or discrepancies, take clear photographs of the product and the packaging to help our team assess the situation.

• 3.
  Contact Support

  Email our customer service team at [email protected] with your order number and the photos you captured to initiate a claim.

• 4.
  Resolution Process

  Our team will review your request within 48 hours and provide a solution, which may include a replacement shipment or a credit to your account.